I have to thank Hostgator tech support for helping me to ward off a panic attack yesterday. I went to my company home page and it was gone! The theme was still there, as were all the category titles, but no content. Absolutely none!
I’d put a lot of work into this site and was more than upset that it was gone. I went to the Hostgator site and clicked the ‘live chat’ button. Within a few minutes I was texting back and forth with a wonderful and patient technician. For over an hour he worked with me, telling me where to find things in my cpanel, what to click next to repair my WordPress database.
Once I finally understand what to do, the repair was fast and easy. And all my content was back up. Thank you so much Kevin and I hope you got a raise!
Technorati Tags: WordPress repair, Hostgator support, customer service excellence
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