I have spent most of my day trying to get through to Symantec about a problem with my Norton Anti-virus program. It no longer works, so I would like it fixed, especially since I paid to have it updated online. Next time I will buy my anti-virus from a computer store, so I have the physical product.
First it took over half an hour for me to even find a customer support phone number on their site. My other options were to pay for a tech support call or wait two days for an email answer – neither of which I wanted to do.
When I finally reached a live person on the phone, they transferred me to tech support, where the phone rang for almost half an hour before I finally hung up. Do they want my business or don’t they? Sometimes I wonder.
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